Claims
Protect people first. Preserve the facts next.
The carrier or authorized claims administrator accepts and decides a claim. Ziegler can help existing clients identify the appropriate reporting path.
If there is an immediate threat to life or property, contact emergency services first. Take reasonable steps to prevent further damage only when it is safe to do so.
Prepare the report
Gather what the claims team will need.
- Policy number and exact insured name
- Date, time, and location of the event
- A concise description of what happened
- Photos or video that can be gathered safely
- Police, fire, building, or incident report when applicable
- Names and contact details for involved parties
Do not wait on the website
For urgent reporting, contact the insurer or claims administrator shown on the policy or the carrier’s official website. Ziegler can help existing clients organize the details and find the correct reporting path.
Do not admit fault, sign a release, or discard damaged property merely because another party requests it. Preserve evidence and follow the instructions of the appropriate insurer and qualified professionals.